Returns & refunds
Personalized products
Each piece is made to order from your photos and personalization. Personalized products cannot be returned or exchanged for non-quality reasons, including a change of mind.
Damage, quality problems or an incorrect item
If your item arrives damaged, has a quality problem, or differs from the approved design, contact us within 14 days of delivery with your order number and photos of the item and packaging. After reviewing the issue, we will arrange a remake or refund.
Changes before production
Contact us as soon as possible if a detail needs correcting. Once production begins, changes may no longer be possible. Do not send a return before contacting support for instructions.